Tap to unmute

Introduction to the ITIL Framework

  • Жарияланды 2010 ж. 11 Қаз.
  • Novell ChalkTalk: An Introduction to the Information Technology Infrastructure Library Framework
    Data Center
    ITIL Fundamentals
    Novell ChalkTalk Training

Пікірлер • 34

  • Eddie S
    Eddie S 8 жыл бұрын +3

    Very concise and to-the-point. Helped me prepare for my interview.

  • keystothebox
    keystothebox 10 жыл бұрын +2

    One of the best, most concise video's I have ever seen about ITIL -- this coming from a 6Sigma BB & ITIL Cert IT guy.

  • Ashik Pandy
    Ashik Pandy 7 жыл бұрын

    Simple, crispy, straight and full information. Thanks for the presenter and uploader

  • Hemamalini Sripad
    Hemamalini Sripad 6 жыл бұрын

    thank you for a very clear and succinct introduction to ITIL.

  • Final Table Tony
    Final Table Tony 3 жыл бұрын

    Very well structure delivery. I have yet to see a 2019 version of this clean & effective clip.
    Is it forthcoming?

  • Mahi Reddy
    Mahi Reddy 10 жыл бұрын

    Excellent Presentation and very concise and comprehensive...

  • Bharath 660
    Bharath 660 9 жыл бұрын

    Thanks! it really helped me understand what is ITIL really used for.

  • Mayank Chaujar
    Mayank Chaujar 10 жыл бұрын

    Excellent, this is exactly what i was looking for . . . many thanks

  • Jackie O
    Jackie O 6 ай бұрын

    Extremely helpful. Where does one go for ITIL Practitioner and Service Manager training and exam prep, please? What do you particularly recommend?

  • MrPipmeister
    MrPipmeister 8 жыл бұрын +2

    Nice and clear video ....Except this information is more that 7 years out of date - in fact it was 3 years out dated when it was uploaded. The speaker mentions that ITIL is now at V3 yet this entire video is related to ITIL V2, which was introduced at the turn of the 21st Century. In 2007 ITIL V3 was release. This is radically different - or to be precise, more mature approach to true IT Service Management. Also this video is not accurate - it only mentions 2 areas (IT Support and IT Service Delivery) - there are 3 other books in the ITIL V2 Framework covering Infrastructure, Application Management and Implementation.
    Even the exam structure and certification is 7 years out of date. This radically change with V3.

    Hassan BOULCHAHOUB 9 жыл бұрын

    a very clear introduction. Thank you

  • Dean Bryce
    Dean Bryce 10 жыл бұрын

    thankfully ! a video that actually helps me !!! THANK YOU !!!!!!

  • Shweta Ardak
    Shweta Ardak 7 жыл бұрын

    Very descriptive video.. Really useful.. thanks for sharing

  • Amit
    Amit 10 жыл бұрын

    Very well Presented !!!! Good job !!!!

  • stranger
    stranger 10 жыл бұрын

    Nice and effective presentation.

  • syed idrees
    syed idrees 5 жыл бұрын

    This is called clear explanation..... Thanks

  • vpagupt
    vpagupt 10 жыл бұрын

    To the point. Thank you !!

  • matrax2600
    matrax2600 10 жыл бұрын

    Great explanation, thank you

  • Jerald A Jeffrey
    Jerald A Jeffrey 3 жыл бұрын

    pretty good for a foundational knowledge of what ITIL is about.

  • Troy Julius
    Troy Julius 7 жыл бұрын +1

    Just curious why the Security Management was not discussed; it was only visible in the diagram but not mentioned while speaking?

  • carolinaviking
    carolinaviking 7 жыл бұрын

    Best one I have seen so far. Thanks.

  • Richie Carter
    Richie Carter 2 жыл бұрын

    Great introduction.

  • Hari M
    Hari M 9 жыл бұрын

    Thank you so much, Mark.

  • Stoned_Ninja
    Stoned_Ninja 3 жыл бұрын

    I've worked in IT for 5 years never had an ITIL certification, but I'm just finding now when applying for jobs that many companies want you to be ITIL certified - it costs around £700 is it really work it? since I already know most of the best practices.

  • Dan Danington
    Dan Danington 10 жыл бұрын

    Good video, thanks

  • Sushil Sharma
    Sushil Sharma 10 жыл бұрын

    Fantastic one..

    MOHAMMED ARSHAD A 10 жыл бұрын


  • Sawar
    Sawar 10 жыл бұрын

    great great introduction thanks for doing t his

  • Sunny Kumar
    Sunny Kumar 10 жыл бұрын

    Good Briefing......

    AL SAJERY 3 жыл бұрын

    Thank you Mark

    CRAIG TOBIAS 2 жыл бұрын


  • Sachintha Fernando
    Sachintha Fernando 7 жыл бұрын

    This is not ITIL v 3This is ITIL V2 I guess

  • Raju Choudhari
    Raju Choudhari 8 жыл бұрын

    Time worth spent

  • Tarek Mahran
    Tarek Mahran 9 жыл бұрын